TERMS OF USE

Acceptance of Terms

Intellectual Property

Payments, Currency, and Cancellations

• Currency: All transactions are processed in UAE Dirhams (AED) unless stated otherwise.
• Remote Transactions & Payment Link Security: To maintain strict data privacy and transaction security, all client bookings, program instalments, and bespoke service packages are processed exclusively through secure, direct digital payment links generated by ELEONORE MARION MARKETING MANAGEMENT and transmitted officially via WhatsApp.
• Invoice Identification: Clients will receive authorized invoices identifying their specific tailored programs under our primary operational divisions:

• • Ma Petite Épicerie (identified via itemized codes under prefixes 0011 through 0042)
  • The Movement Studio (identified via itemized codes under prefixes 0011 through 0021)
  • Culinary Immersion
  • Culinary Engine (covering professional wellness consultation frameworks and Culinary Engine Retainers)

• Merchant Descriptor: All credit/debit card transactions are securely routed through our integrated payment infrastructure. Successful charges will appear on your financial bank or credit card statement under the uniform merchant descriptor: ELEONORE MARION.
• Bookings & Framework: All payments for coaching, assessments, and culinary services must be made in advance. Customized Ma Petite Épicerie culinary items are offered exclusively as part of private, on-site services, as this is not a commercial retail operation.

DIVISION-SPECIFIC CANCELLATION POLICIES

1. Precision Nutrition & The Kitchen Metamorphosis

2. Yoga & Personal Instruction (The Movement Studio)

3. Custom Pastry Orders (Ma Petite Épicerie)

4. Culinary Immersion (Private Chef Experiences)

• Retainer & Phased Settlement: To initiate bespoke menu curation under the Vision Deck framework, a non-refundable retainer of 1,500 AED is required upfront and credited toward the event total. Individual dining bookings are settled across three direct payment links: Culinary Immersion Deposit, Culinary Immersion Balance, and Culinary Immersion Finale Balance.
• Date Securement & Headcounts: Date securement requires a 50% non-refundable deposit to lock the calendar. Financial quotes are calculated based on the final guest count confirmed at the time of deposit securement. No financial reductions, credits, or partial refunds will be issued if the actual headcount decreases on the day of the event.
• Cutoffs & Deadlines: The remaining balance must be paid in full at least 2 weeks (14 days) prior to the event date via the provided payment link. No refunds are issued for client cancellations made within 14 days of the scheduled event date. Failure to settle the final balance by this 14-day deadline results in automatic booking cancellation and complete forfeiture of the date and deposit.
• Scope & Window: All private experiences are strictly all-inclusive of menu execution and signature tablescape curation, and are subject to a mandatory staff assignment to manage service flow. Experiences include a standard 2.5-hour on-site service window from the scheduled start of service.
• Overtime & Damages Surcharge: Past the standard 2.5-hour service window, or in the event of asset damages, an automated Overtime Surcharge of 350 AED per hour applies to reconcile extended hosting time or asset damage on the finale balance.

5. Custom Meal Packages (Mes Petits Plats Maison)

Operational Boundaries & Culinary Rules

• Standard Modifications (Complimentary): Simple ingredient removals or basic allergy swaps (e.g., omitting a specific garnish or using gluten-free alternatives) are accommodated at no additional charge, provided they are submitted in writing at least seven (7) days prior to the event.
• Bespoke Alternative Menus (Premium Charge): Requests that require the development and execution of an entirely separate, distinct multi-course menu track (e.g., a full 3-course vegan track alongside a standard menu) will be billed an Additional Menu Customization Fee equivalent to one (1) full guest cover of your selected package (ranging from 650 AED to 850+ AED). This fee strictly covers dual-profile kitchen prep, isolated ingredient sourcing, and secondary hot-line staging required to execute two separate menus simultaneously.

• Logistical Access: The client must guarantee unhindered kitchen access for Chef Eléonore’s team at least two (2) hours prior to the scheduled service start time.
• Utility Specifications: The venue kitchen must provide fully operational refrigeration, a functional stove and oven, running water, and reliable electricity.
• Scope of Cleaning: Chef Eléonore’s team will meticulously clean all kitchen surfaces and cooking equipment utilized during food preparation. General residential dishwashing or venue cleaning outside of our direct culinary footprint is strictly excluded.

• The Delayed Service Rule: Service will commence at the scheduled time confirmed on the invoice. A maximum grace period of thirty (30) minutes is permitted. Delays exceeding 30 minutes will automatically trigger the Overtime Surcharge of 350 AED per hour, as it directly impacts kitchen execution, food quality integrity, and staff scheduling.
• Signature Glassware Replacement Hold: For experiences utilizing proprietary signature glassware or curated tablescapes (limited to 10 guests max), any broken, missing, or severely chipped specialty glassware items will incur an automatic, uniform replacement fee of 120 AED per glass, deducted directly from the security card hold.

• Allergy Declaration Cutoff: All life-threatening or severe medical allergies must be submitted in writing at least seven (7) days prior to the event date.
• Cross-Contamination Disclaimer: While strict sanitation protocols are enforced, our mobile kitchen environment routinely handles nuts, gluten, dairy, and shellfish.
• Liability Release: ELEONORE MARION MARKETING MANAGEMENT accepts no legal or financial liability for allergic reactions resulting from undeclared sensitivities or trace cross-contamination in external home or venue kitchens.

Payment as Binding Acceptance

Limitation of Liability

Governing Law & Jurisdiction